Using # and <> Brackets in Synthflow Prompts

Purpose:
This SOP outlines how to use special syntax (# and <>) to integrate and manage custom actions in Synthflow AI agent prompts.

1. Syntax Definitions

• #: Used to call or trigger a custom action.

• <>: Used to display or insert the result of that custom action into the agent’s spoken or functional response.

2. Workflow Example

Suppose you have a custom action named get_user_name. Here's how you use it:

Prompt Structure:

#get_user_name
Hello, <get_user_name>! How can I help you today?

Explanation:

• #get_user_name triggers the action to run.

• <get_user_name> tells the AI to say or insert the value returned by the action.

3. Rules and Best Practices

• Always trigger the action first using # before referencing it with <>.

• Do not insert spaces inside <> or between # and the action name.

• Make sure the action name used inside # and <> matches exactly.

• Multiple actions can be triggered; each must be called separately using #.

4. Troubleshooting Tips

• If <action_name> renders blank, confirm that the corresponding #action_name is called earlier in the prompt.

• Ensure the custom action is properly configured and returns a response.

• Only use <> for actions that return a displayable value (text, number, etc.).