Configure Call Plans

Last updated: June 12, 2025

Configure Call Plans

This guide helps you understand how Synthflow’s call plans work, how to manage your available minutes, and what to expect when you hit usage limits.

What is a Call Plan?

A call plan determines how many outbound call minutes your account or assistant can use. Plans vary based on:

  • Subscription tier (e.g., Starter, Growth, Pro)

  • Add-on minutes purchased

  • Trial limitations (for new users)

How to View and Configure Your Call Plan

  1. Go to Billing Settings

    • Log into Synthflow

    • Navigate to “Settings” → “Billing & Plans”

  2. View Your Plan Tier

    • Your active plan (e.g., Starter, Pro) and monthly minute limit will be displayed.

    • You’ll also see your current usage and available minutes.

  3. Adjust or Upgrade Plan

    • Click “Manage Plan” to:

      • Upgrade to a higher tier

      • Add more monthly minutes

      • View billing history or upcoming charges

  4. Assign Minutes to Subaccounts (if applicable)

    • If you’re an admin with subaccounts:

      • Navigate to “Subaccount Settings”

      • Allocate minutes to each assistant as needed

How Minutes Are Calculated

Type

Billed As

Talk Time

Actual duration of call

Dial Time

Connection + ringing time

Test Calls

Counts toward plan minutes

Rejected/Failed

Typically not billed

What Happens When You Run Out of Minutes?

  • Outbound calls will fail with an error like “Call Failed - Insufficient Credit.”

  • You’ll receive email as you approach your limit.

  • You can upgrade your plan at any time.

Tips

  • Review logs regularly to monitor large call volumes.

  • Avoid excessive retries from failing agents to preserve minutes.