How to Find Workspace, Assistant, and Call ID

Last updated: June 27, 2025

Objective

This guide walks you through how to locate your Workspace ID, Agent (Model) ID, and Call ID within the Synthflow platform. These IDs are often required for debugging, submitting support requests, configuring integrations, or referencing specific assets across your workflows.

When to Use This

You may need to locate these IDs if you are:

  • Reporting an issue to Support

  • Setting up webhooks or API calls

  • Managing multiple agents or workspaces

  • Auditing or reviewing specific call data

Step-by-Step: Finding IDs in Synthflow

Workspace ID

Where to find it:

  • Check your browser’s URL while inside the Synthflow portal

  • Look for the parameter after workspace=

Example:

https://fine-tuner.ai/portal/?page=agents&action=agents&workspace=1741617994582x383079020515819500

In this case, the Workspace ID is:

1741617994582x383079020515819500

Agent ID (Model ID)

Option 1: From the Agent Info Box

  • Select your agent in the dashboard

  • On the left-hand side info box, click Copy Model ID

  • This is your Agent ID

Option 2: From the URL

  • In the same page, check the browser URL

  • Look for the parameter after model=

Example:

https://fine-tuner.ai/portal/?page=agents&action=agents&tab=agent-dashboard&workspace=1741617994582x383079020515819500&model=1741619472572x473815323654001040

Agent ID / Model ID is:

1741619472572x473815323654001040

Call ID

Option 1: From the Call Details View

  • Select the relevant agent

  • Go to the Calls tab

  • Click on a specific call to open its details

  • The Call ID will be displayed in the call detail panel and available to copy

Option 2: From the Browser URL

  • While viewing the selected call, check your browser's URL

  • Look for the parameter after call=

Example:

https://fine-tuner.ai/portal/?page=agents&action=agents&tab=agent-calls&workspace=1698440855878x111423733185118200&model=1743733724843x600763946387289900&call=55ef019f-04ee-4cce-8d40-748d56fc535a

Call ID is:

55ef019f-04ee-4cce-8d40-748d56fc535a

Best Practices

  • When contacting support, include these IDs for faster troubleshooting

  • Always double-check that you are copying the correct parameter from the URL

Common Pitfalls

  • Confusing the Agent ID with the Workspace ID (check the URL parameters carefully)

  • Attempting to copy the Call ID from the wrong section (it’s only visible in the Call Details view)

  • Forgetting to refresh or select the correct workspace before locating your agent

Final Note

Having the right IDs at hand makes troubleshooting, automation, and collaboration much easier. Take a moment to familiarize yourself with where each ID lives in Synthflow and use them consistently in your workflows and communications.

Need help locating one of these? Don’t hesitate to reach out to Support!