Important Notice: Email Delivery Issues Due to Email Firewalls

Last updated: August 21, 2025

We’ve identified that some customers may not receive our support emails due to their company or organization’s email firewall settings.

What’s Happening?

Many businesses use email firewalls—security systems that monitor, filter, or block incoming and outgoing emails. While these are essential for protecting your company, they can sometimes mistakenly block legitimate support emails from Synthflow AI.

How This Affects You

If you’ve contacted us but haven’t heard back:

  • Our support team may have replied, but the response was blocked or filtered by your organization’s email firewall.

  • This may result in delays in receiving important troubleshooting steps, updates, or solutions.

What You Can Do

To ensure you receive timely support:

  • Whitelist our email domain (e.g., @synthflow.ai) in your company’s email system.

  • Check your spam or quarantine folders regularly.

  • If you're using an IT team or email administrator, ask them to review your firewall settings.

  • Consider using an alternative personal or external email for support communication if available.

We’re Here to Help

If you suspect your company’s firewall is blocking our responses:

  • Reach out to us through chat support or

  • Use a backup contact method listed on our website.

We’re committed to supporting you as quickly and effectively as possible.