# Synthflow Knowledge Base


## Getting Started

- [Synthflow Account Setup and Agent Configuration Guide](https://helpcenter.synthflow.ai/articles/7349684009-creating-your-synthflow-account)
- [How to Sign Up for a Plan on Synthflow: Step-by-Step Guide](https://helpcenter.synthflow.ai/articles/8275369885-how-to-sign-up-for-a-plan-on-synthflow-step-by-step-guide)
- [Documenting and Responding to Customer Complaints](https://helpcenter.synthflow.ai/articles/9559893993-support-framework-documenting-and-responding-to-customer-complaints)
- [Complaints Handling Policy and Procedure](https://helpcenter.synthflow.ai/articles/5806471071-complaints-handling-policy-and-procedure)

## Known Issues and Troubleshooting hub

- [Insufficient Minutes](https://helpcenter.synthflow.ai/articles/6545856811-insufficient-minutes)
- [Synthflow Call Hangup Reasons](https://helpcenter.synthflow.ai/articles/1502978435-synthflow-call-hangup-reasons)
- [Outbound calls tagged as 'Spam likely' ](https://helpcenter.synthflow.ai/articles/1634258670-outbound-calls-tagged-as-spam-likely)
- [ Important Notice: Email Delivery Issues Due to Email Firewalls](https://helpcenter.synthflow.ai/articles/4870647942-important-notice-email-delivery-issues-due-to-email-firewalls)

## Phone & Call Setup

- [Buy/Assign Phone Numbers](https://helpcenter.synthflow.ai/articles/5770059103-buy-assign-phone-numbers)
- [Assigning a Phone Number to Your AI Agent](https://helpcenter.synthflow.ai/articles/9692355963-assigning-a-phone-number-to-your-ai-agent)
- [Comparison of US, Canada, and AU Phone Numbers in Synthflow](https://helpcenter.synthflow.ai/articles/8665363441-comparison-of-us-canada-and-au-phone-numbers-in-synthflow)
- [International Restrictions & Twilio Geo Permissions for Phone Numbers](https://helpcenter.synthflow.ai/articles/6188432439-international-restrictions-twilio-geo-permissions-for-phone-numbers)
- [Setting Up a Verified Caller ID in Synthflow](https://helpcenter.synthflow.ai/articles/5543946812-setting-up-a-verified-caller-id-in-synthflow)
- [Configure Call Plans](https://helpcenter.synthflow.ai/articles/6610899137-configure-call-plans)
- [Call Credit & Billing FAQ](https://helpcenter.synthflow.ai/articles/3636809771-call-credit-billing-faq)
- [Importing phone numbers from third-party platforms](https://helpcenter.synthflow.ai/articles/6104253610-importing-phone-numbers-from-third-party-platforms)

## Synthflow How To Guides

- [How to Find Workspace, Assistant, and Call ID](https://helpcenter.synthflow.ai/articles/6027213420-how-to-find-workspace-assistant-and-call-id)
- [How to Send a Webhook Following a Call](https://helpcenter.synthflow.ai/articles/3713806896-how-to-send-a-webhook-following-a-call)
- [Custom Action Template 1 – Get User Preferences](https://helpcenter.synthflow.ai/articles/2977734063-custom-action-template-1-get-user-preferences)
- [Trigger Batch Campaigns with Workflows](https://helpcenter.synthflow.ai/articles/2935042141-trigger-batch-campaigns-with-workflows)
- [Agent Migration and Workspace Team Sharing](https://helpcenter.synthflow.ai/articles/9817076461-agent-migration-and-workspace-team-sharing)
- [Custom actions and Info_extractors](https://helpcenter.synthflow.ai/articles/6569922375-custom-actions-and-info-extractors)
- [Enhanced API troubleshooting and webhook handling](https://helpcenter.synthflow.ai/articles/8203795899-enhanced-api-troubleshooting-and-webhook-handling)
- [Language Support Configuration](https://helpcenter.synthflow.ai/articles/4374951593-language-support-configuration)
- [Implement Inbound Webhook via Synthflow Workflows](https://helpcenter.synthflow.ai/articles/4551391686-implement-inbound-webhook-via-synthflow-workflows)
- [Using # and <> Brackets in Synthflow Prompts](https://helpcenter.synthflow.ai/articles/6674152447-using-and-brackets-in-synthflow-prompts)
- [Updating DNS Settings for White Label Setup](https://helpcenter.synthflow.ai/articles/4341805777-updating-dns-settings-for-white-label-setup)
- [How to Cancel Your Synthflow Subscription?](https://helpcenter.synthflow.ai/articles/3261449520-how-to-cancel-your-synthflow-subscription)
- [Investigating SIP calls](https://helpcenter.synthflow.ai/articles/2263554615-investigating-sip-calls)


- [How to Rotate or Recycle Twilio Credentials ](https://helpcenter.synthflow.ai/articles/6262991707-how-to-rotate-or-recycle-twilio-credentials)
- [Handling Telephony Alerts via Slack](https://helpcenter.synthflow.ai/articles/1733021439-handling-telephony-alerts-via-slack)
- [How to connect Synthflow to FreshCaller (FreshWorks) ](https://helpcenter.synthflow.ai/articles/4622027064-how-to-connect-synthflow-to-freshcaller-freshworks)
- [SOP — Fix “No such customer” Stripe error on Plan & Billing → Subscribe](https://helpcenter.synthflow.ai/articles/7086152822-sop-fix-no-such-customer-stripe-error-on-plan-billing-subscribe)